Scaling a Logistics Company Without Burning Out the Founder

Written By Dillon Heckendorn

The Challenge:
This logistics company was growing fast but had no scalable systems in place. The founder was in the weeds every day, managing payroll, overseeing operations, chasing vendors, and firefighting problems. Growth was happening, but at the expense of the owner’s sanity and the company’s consistency.

Our Approach:
Pivot Advisory Group stepped in as Interim COO. We:

  • Audited processes and identified inefficiencies

  • Redesigned workflows to streamline scheduling and deliveries

  • Delegated operational responsibilities to senior staff

  • Built a financial forecast tied directly to operational capacity

The Results:

  • 22% increase in operational efficiency within 4 months

  • On-time delivery rates improved from 84% to 97%

  • Founder reduced their workload by 15+ hours per week

  • The company scaled confidently, winning two new large contracts

Dillon Heckendorn
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